Cancellation, Refund, and Payment Policy

Effective for all bookings, services, and artwork purchases with Shamrock Space Studio

1. Acknowledgment and Agreement

By booking a service or purchasing artwork through Shamrock Space Studio, you agree to the following terms and conditions. These policies apply to all services offered, including weddings, commercial shoots, portrait sessions, and event coverage, as well as to all artwork sales (such as fine art prints and limited editions).

It is the customer’s sole responsibility to review and understand this policy before confirming any booking or purchase. If you do not agree, you must refrain from proceeding. Confirmation of a booking or payment for artwork constitutes full acceptance of these terms.

2. Service Bookings: Deposits and Payments

Minimum 50% Deposit Required: All service bookings require a minimum deposit of 50% of the total agreed cost. This deposit confirms and secures your session date and time and must be paid to finalize the booking.
Confirmation of Booking: Your booking is considered confirmed once Shamrock Space Studio has received the deposit and issued confirmation via email or phone.

Non-Refundable Deposit: Once confirmed, the deposit becomes strictly non-refundable, regardless of most circumstances, as we decline other potential work and allocate resources exclusively to your session.
This includes cancellations caused by:

- A change of mind

- Personal scheduling conflicts
- Double-booking or changed plans

The only exceptions apply to situations outside the client’s control (listed in Section 3). In such rare cases, your deposit may be transferred to a rescheduled session at no additional charge.
Final Payment: The remaining 50% balance is due before delivery of the final product, including images, videos, or physical goods. Shamrock Space Studio reserves the right to withhold delivery until full payment is completed.

3. Client-Initiated Cancellations

Standard Cancellation: If a client cancels a confirmed booking for any reason (including but not limited to illness, personal conflicts, or change of plans), the 50% deposit is forfeited. Additional payments beyond the deposit may be partially refunded at our discretion depending on the timing of the cancellation.
No-Show or Late Arrival:
- A no-show without communication is treated as a cancellation, and no refund will be issued.
- If you are significantly late (over 30 minutes), the session may be shortened or cancelled at the photographer’s discretion without refund.
Change of Date (Rescheduling):
Rescheduling is generally treated as a cancellation unless it arises from uncontrollable circumstances, including:
- Verified severe weather conditions that make proceeding unsafe or impossible
- Death, disappearance, or medical emergency involving the client or a key subject of the shoot
- Major transport failures or natural disasters
- Government-imposed restrictions or force majeure events

In such exceptions, Shamrock Space Studio will offer an alternate date and apply your deposit to the new session without penalty. All exceptions are subject to verification and our discretion.

If a session or filming begins as scheduled and must be paused or stopped due to unforeseen weather during the activity (e.g., farming, outdoor events), no refunds will be issued. Shamrock Space Studio may, at its discretion, offer to reschedule remaining portions of the service as a gesture of goodwill, subject to availability.

If a client requests to cancel or reschedule a session based on weather forecasts rather than confirmed unsafe conditions, Shamrock Space Studio will offer alternative available dates. If the client refuses all offered dates or requests a date that is already fully booked, the request will be treated as a voluntary cancellation, and the deposit will be forfeited. Clients are expected to make rescheduling decisions in a timely manner and understand that forecasts are not guaranteed.

4. Cancellation by Shamrock Space Studio

If we are forced to cancel your booking due to emergency, illness, equipment failure, or any issue on our end, you will receive a 100% refund of all payments, including your deposit.
Where possible, we will offer to reschedule or provide a qualified replacement photographer or videographer. If that is not suitable, the full refund will serve as complete settlement.

5. Artwork Purchases (Prints, Collectibles, Limited Editions)

Full Payment at Purchase: All artworks must be paid in full at the time of purchase. We do not accept partial payments, lay-bys, or hold orders for any fine art, prints, or photographic products.
Final Sale Policy: All artwork sales are final and non-refundable, as is standard for original and limited-edition art pieces. Refunds are not available due to change of mind, incorrect size selection, or personal taste.
Damage or Delivery Error:
- If your order arrives damaged or incorrect, you must contact us within 5 business days of delivery.
- We will arrange a replacement or corrected delivery at no extra cost. You must provide photo evidence and retain original packaging for return shipment if required.
Custom Orders: Any custom or personalized artwork (e.g. framed with inscriptions, signed copies, altered editions) is non-returnable and non-refundable unless damaged in transit.

These policies align with Australian Consumer Law standards for digital and physical art sales, which allow final sale terms as long as goods are as described, not faulty, and comply with the stated conditions.

6. Responsibility of the Client

You are expected to fully understand this policy prior to booking or purchasing.
By placing a deposit or making a purchase, you agree that you have read and accepted these terms.
If you are uncertain about any aspect of your session, product, or delivery, please contact us for clarification before proceeding.

7. Legal and Compliance Notes

This policy has been structured to comply with Australian Consumer Law, which allows for non-refundable deposits, final sale of custom goods, and clear contract enforcement when fair terms are presented upfront.
Refunds will be processed using the original method of payment and within a reasonable timeframe (typically 5–10 business days).
We reserve the right to update this policy at any time, with changes applying to future bookings and purchases.

If you have questions regarding this policy or need clarification before making a booking or purchasing artwork, please contact Shamrock Space Studio directly. We are committed to transparency, professionalism, and ensuring your experience with us is smooth and clearly understood from the outset.

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