Privacy Policy
Shamrock Space Studio
Effective date: 01.01.2022
Last updated: 01.04.2026
1. Introduction
Shamrock Space Studio ("we", "our", "us") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use, disclose and otherwise handle personal information in connection with our photography, videography, drone, creative, website, marketing and related business services.
This policy applies to personal information collected through our website, email, phone calls, social media pages, direct messages, online forms, bookings, client onboarding, events, photoshoots, videography projects, drone services, galleries, contracts, invoices, model releases, and any other dealings you have with us.
2. Who We Are
Business name: Shamrock Space Studio
Entity name: G SHAMROCK & V SHAMROCK
ABN: 92 413 092 656
Business location: Cairns, Queensland, Australia
Email: info@shamrockspacestudio.com.au
Phone: +61 0405 096 554
Postal address: 31/9 Savaii Cl Plam Cove QLD4879 Australia
Website: https://www.shamrockspacestudio.com.au/
3. The Personal Information We Collect
Depending on how you interact with us, we may collect personal information such as:
your name
phone number
email address
residential address, postal address, suburb, or location details
billing and payment details
business name and business contact details
social media handles or profile links
event, shoot, booking or project details
identification details where reasonably required
photographs, video footage, audio recordings, drone footage, and related visual content
metadata connected with visual content, such as time, date, and location
correspondence and communication records with us
information you provide in questionnaires, booking forms, release forms, waivers, contracts, or enquiries
preferences relating to services, delivery, editing, scheduling, or project requirements
technical information collected via our website, such as IP address, browser type, device information, pages viewed, referring websites, and cookie data
If relevant to a booking or project, we may also collect personal information about other individuals, such as family members, event attendees, models, staff, students, guests, or other participants.
4. Sensitive Information
We do not generally seek to collect sensitive information unless it is reasonably necessary for a specific service or required by law.
In limited cases, we may collect information such as accessibility needs, health or mobility information relevant to a shoot, or information relating to a child or minor participant. Where appropriate, we will only collect this information with consent or as otherwise permitted by law.
5. How We Collect Personal Information
We may collect personal information:
directly from you when you contact us by phone, email, website form, social media, or in person
when you request a quote, make a booking, sign a contract, complete a release form, or pay an invoice
when you attend a photoshoot, event, filming session, or drone service location
when you communicate with us before, during, or after a project
from your parent or guardian if you are under 18
from a person making a booking on your behalf
from publicly available sources, such as business websites or social media profiles
automatically through website technologies such as cookies, analytics tools, and pixels where enabled
If you provide us with personal information about another person, you must have authority to do so and, where required, have informed them that their information may be provided to us.
6. Why We Collect, Hold and Use Personal Information
We may collect, hold, use and disclose personal information for purposes including:
responding to enquiries and quote requests
communicating with clients, leads, collaborators and suppliers
assessing, confirming and managing bookings
providing photography, videography, drone and related creative services
planning shoots, site access, logistics and delivery
editing, retouching, producing and delivering images, videos and other content
creating invoices, processing payments and managing accounts
verifying identity where appropriate
maintaining client records and project history
improving our services, website, systems and client experience
sending service updates, confirmations, reminders and administrative notices
sending marketing or promotional communications where permitted
showcasing our work in portfolios, social media, advertising, competitions, publications or on our website where authorised or otherwise permitted
protecting our legal rights and business interests
complying with legal, regulatory, insurance, accounting, taxation, safety or dispute-resolution obligations
7. Photography, Video and Creative Content
As part of our services, we may collect and create photographs, video footage, drone footage, audio recordings and other creative material that may identify individuals.
This material may be used for the primary purpose of providing the service you requested, including capturing, editing, storing, delivering, printing, publishing or licensing the content.
Where authorised by contract, release form, express consent, client instructions, or otherwise permitted by law, we may also use selected content for our:
portfolio
website
social media pages
advertising and promotional campaigns
studio displays
award submissions
business presentations
printed marketing material
If you do not want us to use your images or footage for promotional purposes, you should tell us in writing before the shoot or as early as possible.
For events, group shoots, public-facing projects, and commercial projects, the client or organiser may be responsible for informing attendees or participants that photography, videography or drone capture may occur.
8. Children and Minors
Where a booking involves a person under 18 years of age, we may collect personal information from a parent or legal guardian and may require parent or guardian consent, approval or signature before providing services, publishing content, or relying on a release.
We take extra care when handling images and information relating to minors.
9. Direct Marketing
We may use your personal information to send you updates about our services, promotions, seasonal offers, new work, or other marketing communications where permitted by law.
You can opt out of marketing communications at any time by:
clicking the unsubscribe link in an email, where available
replying and asking not to receive further marketing
contacting us using the details in this policy
Even if you opt out of marketing, we may still contact you about bookings, invoices, contracts, galleries, service updates, or other administrative matters.
10. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for our business operations and service delivery, including to:
employees, assistants, second shooters, contractors, editors and retouchers
IT providers, website hosts, cloud storage providers and software platforms
online gallery, file transfer and proofing providers
print labs, album suppliers and production partners
payment processors, banks and accounting service providers
legal, tax, insurance or professional advisers
marketing, advertising or analytics service providers
social media and communication platforms
venues, organisers, agents or collaborators where relevant to a project
law enforcement, regulators, courts, tribunals, government bodies or other parties where required or authorised by law
We do not sell personal information as a standalone product.
11. Overseas Disclosure
Some of the third-party providers we use for website hosting, email, cloud storage, file transfer, online galleries, analytics, advertising, communication or social media may store or process personal information outside Australia.
This means personal information may be disclosed to, stored in, or accessed from countries outside Australia, including countries where our service providers or their infrastructure are located.
Where reasonably practicable, we take steps to work with reputable providers and use arrangements designed to protect personal information.
12. Cookies, Analytics and Online Tracking
Our website may use cookies and similar technologies to:
keep the website functioning properly
understand website traffic and performance
improve usability and content
remember preferences
support advertising, remarketing or audience measurement, where enabled
These technologies may collect information such as IP address, browser type, device information, approximate location, pages visited, time spent on pages, and referring websites.
You can usually manage cookies through your browser settings. Disabling cookies may affect how parts of the website function.
Third-party platforms such as Google, Meta, Instagram, Facebook and others may also collect information through their own technologies when you interact with our website or content. Their handling of information is governed by their own privacy policies.
13. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and from unauthorised access, modification or disclosure.
We do not retain customer data, including photos and videos, for more than 30 days following delivery. After this 30-day period, all data will be permanently deleted and will be unrecoverable.
The security measures we use may include:
password protection
restricted access to systems and files
secure cloud platforms
device security
software updates
backups
internal access controls
reasonable contractor and provider selection
However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.
14. Retention of Personal Information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including for service delivery, backups, legal compliance, accounting, taxation, insurance, dispute resolution, and business record-keeping.
Images, footage, project files, communications and client records may be retained for different periods depending on the nature of the project, file size, legal obligations, and operational needs.
When personal information is no longer reasonably required, we may destroy, delete, anonymise or de-identify it where lawful and practical.
15. Access to and Correction of Personal Information
You may request access to personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests should be made in writing using the contact details below.
Before responding, we may need to verify your identity and ask for enough detail to identify the information requested.
In some cases, we may decline access or correction to the extent permitted by law. If that happens, we will generally explain the reason unless we are not permitted to do so.
16. Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us in writing.
Please include:
your name and contact details
details of the complaint
any relevant dates, screenshots or documents
the outcome you are seeking
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) or another relevant authority, depending on the circumstances and whether applicable privacy law covers the matter.
17. Third-Party Links and Platforms
Our website, emails, galleries or social media may contain links to third-party websites, booking tools, payment systems, gallery providers or social platforms.
We are not responsible for the privacy practices of third-party services we do not control. You should review their privacy policies before providing them with personal information.
18. Anonymity and Pseudonyms
Where practical, you may choose not to identify yourself or to use a pseudonym when making a general enquiry. However, in many cases we will need your real name and contact details to provide quotes, bookings, contracts, invoices, galleries or other services.
19. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, legal requirements or website features.
The latest version will be published on our website with the updated effective date.
20. Contact Us
If you want to contact us about privacy, access, correction, consent, image use, marketing preferences, or complaints, please use the details below:
Shamrock Space Studio
Email: info@shamrockspacestudio.com.au
Phone: +61 0405 096 554
Address: 31/9 Savaii Cl Plam Cove QLD4879 Australia