Return Policy – Shamrock Space Studio

At Shamrock Space Studio, we take pride in offering premium digital and physical products. All purchases made through our online store are final. Please read the following return policy carefully before placing your order.

1. No Returns or Exchanges on Digital Products

Due to the nature of digital content, we do not accept returns, exchanges, or cancellations for any digital products, including but not limited to:

• Downloadable photographs

• Video files

• Presets or templates

• Any other digital content

All digital purchases are delivered via email or secure download link upon payment confirmation. Please ensure that the product description meets your expectations before purchase.

2. Physical Products – No Change of Mind Returns

We do not accept returns or exchanges for physical items due to change of mind, incorrect choice, or dissatisfaction with the product once received.

3. Damaged Items During Delivery

We take great care to ensure your item is securely packaged. However, Shamrock Space Studio is not liable for any damage or loss that occurs during transit. Once a parcel has been handed over to the courier, it becomes the carrier's responsibility.

If your parcel arrives damaged:

• Please take clear photographs of the packaging and damaged item(s)

• Submit a formal complaint directly with the courier service used

• You may request our assistance in providing shipping documentation to support your claim with the courier

We strongly advise selecting tracked and insured shipping options where available.

4. Faulty or Incorrect Items (If Applicable)

If you believe you have received an incorrect product or the item is faulty due to a manufacturing defect (not delivery damage), please contact us within 3 business days of receiving your order. Claims submitted after this timeframe may not be accepted.

To report an issue, email:
📧 info@shamrockspacestudio.com.au
Include your order number, photos, and a brief description of the issue.